Delivery & Returns

International orders are to be returned at the customers own cost and risk if using your own shipping methods. if you would like us to arrange a return, we can do this and will deduct the shipping cost amount from your refund amount.

For returns or exchanges, please contact our team on info@elizajanehowell.com within 14 days of receiving the item.

Please note we are unable to accept returns requested more than 14 days from the date of delivery. All items must be returned new, unused and with tags attached in the original packaging.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Once your return request has been received, we will arrange a time with you for pick up using DPD and the driver will arrive with the label.

Refunds will only be granted once we have received your piece back to us in unused condition.

Personalised, Bespoke and Altered items, they are not eligible to be returned.

DUTIES AND TAXES TERMS & CONDITIONS:
For countries outside of the UK, please be aware that duties and taxes are included in the product price shown on the website. We currently offer full refunds exclusively in select regions. Eligible countries include Canada, Germany, France, Spain, Sweden, Ireland, Austria, Belgium, the Netherlands, and Monaco.

USA orders will be responsible for the duty charges on orders.

Please note that these charges are collected by the Customer’s national tax/customs authorities and are not charged by Eliza Jane Howell.